FAQ

Orders are processed within 2-5 business days. Once shipped you should receive your order within 3-7 business days, unless Expedited Shipping is selected at checkout. Delivery times can vary based on your shipping destination. We offer delivery Monday - Friday via our shipping service UPS (Domestic). At this time we do not offer International Shipping. We DO NOT offer delivery on Saturdays. Orders placed Friday- Sunday will ship out the following business day, excluding holidays. Express orders including 2nd Day and Overnight placed Monday - Friday after 10 AM Eastern Time will be processed the following business day. Express orders placed Saturday - Sunday will be processed Monday.

If you would like to change the contents in an order, please contact our customer service team at orders@shopduster.com Depending on when the order is placed, we may or may not be able to change or cancel orders.

If you would like to cancel an order, please contact our customer service team at orders@shopduster.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

We currently accept all major credit cards, ShopPay, Affirm, and Klarna.

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax will be calculated on the total merchandise value, and displayed in checkout.

We offer exchanges on our website. To learn more about exchanges and returns see the Returns and Exchanges page on our website, which can be accessed through the footer.

All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged.

For pre-orders, we collect 100% of payment upon checkout.

We do not offer price adjustments. Please reach out to orders@shopduster.com with any questions.

We do not take phone orders at this time. Please email orders@shopduster.com with any questions.

After placing an order, you will receive an order confirmation with your order number. If you have a customer account with us, you can track the status of all of your orders in your account. When your order ships out, you will receive an additional email with a tracking number. Please check your spam accounts for these emails, as they are frequently delivered to the spam folder or promotions folders of your inbox.

Discount codes should be applied in checkout. Please note we only accept one promotional code per order, and can not apply any discount code after an order has been placed.

We accept orders as a guest or as a logged in customer. If you have an account you can check your order status by visiting your order history under My Account.

Typically orders take anywhere from 3-5 business days to ship out from our warehouse. If you have not received your order please contact our customer service team at orders@shopduster.com.

Orders are processed within 2-5 days of being placed.

Pre-Order items will be noted on the product page, and will include an estimated ship date.  We collect 100% of funds upon checkout for pre-order. If you have questions or need assistance with pre-order please contact our customer service at orders@shopduster.com 

You can purchase a gift card by clicking on Gift Cards under Shop in our navigation. Please note, that gift cards must be forwarded via email from the purchaser to the desired recipient. Gift cards can be used online.

If you were shipped damaged merchandise, please reach out to customer service at orders@shopduster.com. Please attach a photograph of the damage in your email in order to expedite the return.

Depending on the state of your order, our customer service team can help change your shipping address. Please contact us at orders@shopduster.com

We encourage you to select expedited shipping during your checkout process. Depending on the state of your order our customer service team can help change your shipping method. Please contact us at orders@shopduster.com

Orders typically ship out within 2-5 business days. Depending on your location, shipping times may vary. Please allow for 5-7 business days for Ground Shipping.

We do not ship internationally at this time.

We do ship to a PO box, however it can cause delays and we suggest using a non PO box shipping address whenever possible. Please reach out to customer service team orders@shopduster.com if you are having trouble with a PO box order.

We offer shipping to Hawaii, Alaska, and Puerto Rico.

For domestic (U.S) orders, we offer ground shipping for $10.00, 2-day shipping for $25.00, and Overnight shipping for $45.00. Please note that delivery times can vary based on your shipping destination. We offer delivery Monday - Friday via our shipping service UPS (Domestic). At this time we do not offer International Shipping. We DO NOT offer delivery on Saturdays. Orders placed Friday-Sunday will ship out the following business day, excluding holidays. Express orders including 2nd Day and Overnight placed Monday - Friday after 10 AM Eastern Time will be processed the following business day. Express orders placed Saturday - Sunday will be processed Monday.

In order to receive an order next day, orders must be placed by 10AM Pacific Time and overnight shipping must be selected as your shipping method.

We do not offer Saturday delivery.

Please reach out to our customer service team if you believe you package is lost/stolen. We will file a UPS claim on your behalf. Please note these claims can take up to 20 days to process. If the package has not been located after 20 days we will move forward with next steps. Duster LLC is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address.

In order to return an item, please visit our Returns & Exchanges page in the footer of the website. You will be prompted to start a return or exchange. Shipping labels will automatically generate once the return request is submitted.

After submitting a return or exchange, you will be able to download return shipping labels from the return confirmation page. In addition, return shipping labels will be sent to your email. If you cannot access your return shipping label, please contact us at orders@shopduster.com.

Returns must be requested within 30 days of the ship date for a full refund. Any return requested after 30 days will be denied.

Returned items must be unworn and unused with their original packaging and tags in place. Any return that is noticeably worn either by quality, scent, or missing tags will be denied.

Domestic customers are responsible for paying a standard $10 return shipping fee, which will be deducted from the refunded total.

Customers who send back a return with their own shipping service and return label are responsible for the return cost.

We offer exchanges on our website for domestic customers only. Please visit the Returns & Exchanges page on our website, which can be accessed through the footer.

When an item is returned, you will be prompted to use the returned value in an immediate store credit voucher. The credit is given in a discount code, which will be on the return confirmation page and also sent to your email address.

Returns must be requested within 30 days of the shipping date for a full refund. Any return requested after 30 days will be denied. All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact. We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

Returns can take up to 10 business days after delivery for our e-commerce warehouse to process. Once your return is received at our warehouse, you will be refund within 72 hours of delivery. You will receive an email confirmation once the refund is processed. A credit will post to your statement within 2-7 business days depending on your financial institution.

Normal return policy applies for all Pre-orders.

Any merchandise discounted is final sale. No exchanges or returns will be accepted for final sale merchandise. Items that qualify as final sale are noted on their product page. No price adjustments on past purchases.

The specific size guide for each product can be found on the product page. Please select "Size & Fit", then "Size Guide" for more information. For a general size guide please click here.

At this time we sell our product directly on our website, https://shopduster.com. 

If an item you are looking for is showing out of stock, please be sure add your name to the waitlist on the product page for the item you are interested in. You will then be the first to be notified via email when the item comes back in stock or goes on Pre-sale.